:root{--bg: #f6f7f9;--panel: #fff;--text: #1d2330;--muted: #6b7280;--line: #e3e6eb;--accent: #2f5bea;--accent-soft: #e8eefe;--danger: #c0392b;--flag: #fff6e5;font-family:system-ui,-apple-system,Segoe UI,Roboto,Vazirmatn,Tahoma,sans-serif;color:var(--text);background:var(--bg)}@media (prefers-color-scheme: dark){:root{--bg: #12151b;--panel: #1b1f27;--text: #e6e8ec;--muted: #9aa3b2;--line: #2b313c;--accent: #7b9cff;--accent-soft: #232c45;--flag: #3a2f17}}*{box-sizing:border-box}body{margin:0;background:var(--bg)}h1{font-size:1.3rem}h2{margin-top:0}h3{margin:0 0 .5rem;font-size:1rem}.muted{color:var(--muted)}.small{font-size:.8rem}.error{color:var(--danger)}.notice{background:var(--accent-soft);padding:.5rem .75rem;border-radius:6px}.center{min-height:100vh;display:grid;place-items:center}.shell{display:grid;grid-template-columns:220px 1fr;min-height:100vh}.nav{background:var(--panel);border-right:1px solid var(--line);padding:1rem;display:flex;flex-direction:column;gap:.25rem}.nav a{color:var(--text);text-decoration:none;padding:.45rem .6rem;border-radius:6px}.nav a.active{background:var(--accent-soft);color:var(--accent);font-weight:600}.brand{display:flex;flex-direction:column;margin-bottom:1rem;gap:.2rem}.content{padding:1.5rem;overflow-x:auto}.card{background:var(--panel);border:1px solid var(--line);border-radius:10px;padding:1rem;margin-bottom:1rem}.login{width:min(360px,92vw);display:flex;flex-direction:column;gap:.75rem}label{display:flex;flex-direction:column;font-size:.8rem;color:var(--muted);gap:.2rem}input,select{font:inherit;padding:.45rem .55rem;border:1px solid var(--line);border-radius:6px;background:var(--panel);color:var(--text)}button{font:inherit;padding:.5rem .9rem;border-radius:6px;border:0;background:var(--accent);color:#fff;cursor:pointer}button.secondary{background:transparent;color:var(--accent);border:1px solid var(--accent)}button.link{background:none;color:var(--muted);text-align:left;padding:.45rem .6rem;margin-top:auto}button:disabled{opacity:.5;cursor:default}.filters{display:flex;flex-wrap:wrap;gap:.75rem;align-items:flex-end;margin-bottom:1rem}.kpis{display:grid;grid-template-columns:repeat(auto-fill,minmax(170px,1fr));gap:.75rem;margin-bottom:1rem}.kpi{background:var(--panel);border:1px solid var(--line);border-radius:10px;padding:.8rem;display:flex;flex-direction:column}.kpi-value{font-size:1.6rem;font-weight:650;font-variant-numeric:tabular-nums}.kpi-label{font-size:.85rem}.grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:1rem}.grid.two{grid-template-columns:minmax(0,1fr) minmax(0,1fr)}.bar-row{display:grid;grid-template-columns:9rem 1fr 2.5rem;gap:.5rem;align-items:center;margin:.25rem 0;font-size:.85rem}.bar-label{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.bar{background:var(--accent-soft);height:.6rem;border-radius:4px;overflow:hidden}.bar>span{display:block;height:100%;background:var(--accent)}.bar-value{text-align:right;font-variant-numeric:tabular-nums}table{width:100%;border-collapse:collapse;font-size:.85rem;background:var(--panel)}th,td{text-align:left;padding:.4rem .5rem;border-bottom:1px solid var(--line);vertical-align:top}td[dir=rtl]{text-align:right}tr.flag{background:var(--flag)}tr.clickable{cursor:pointer}.summary{max-width:28rem}pre{background:var(--bg);padding:.6rem;border-radius:6px;overflow:auto;font-size:.75rem;max-height:22rem}.pager{display:flex;gap:1rem;align-items:center;margin-top:.75rem}.tag{font-size:.7rem;background:var(--accent-soft);color:var(--accent);padding:.1rem .4rem;border-radius:4px}.transcript .turn{padding:.35rem 0;border-bottom:1px dashed var(--line)}.turn .speaker{font-size:.7rem;text-transform:uppercase;color:var(--muted);margin-inline-end:.5rem}.turn.customer{color:var(--accent)}.chat{min-height:300px;max-height:60vh;overflow-y:auto;display:flex;flex-direction:column;gap:.5rem}.bubble{max-width:75%;padding:.55rem .8rem;border-radius:12px;line-height:1.45}.bubble.agent{background:var(--accent-soft);align-self:flex-start}.bubble.customer{background:var(--accent);color:#fff;align-self:flex-end}.say{display:flex;gap:.5rem}.say input{flex:1}code{font-size:.75rem}@media (max-width: 800px){.shell,.grid.two{grid-template-columns:1fr}}